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Terms and Conditions


Please read these terms and conditions carefully before booking your place on an Olive Training, Beauty, Media Makeup, Hairstyling or Complementary Course and Workshops


Booking Courses & Workshops

  • When dates are offered at initial student enquiry via email Olive Training will hold these for 48 hours, after which time these are released as open for booking to all potential students, so we advise early booking to avoid disappointment.  This includes all courses, workshops etc.

  • When booking any course, workshop, salon mojo etc payment must be made in full.

  •  Payment must be made 21 days prior to the practical course start date.

  • Once payment has been made in full, confirmation will be sent via email to the student. (All fees must be confirmed and paid in full before any certificates are claimed from the awarding body.)

  • There is a cooling-off period of 14 days directly after course payment.  If you decide to cancel within this period you will received a 100% refund.  During the cooling off period you will be asked to complete an Induction Activity which will not affect your cooling off period conditions.

  • Pre-Course learning materials will be available at the end of the cooling off period via our online learning platform.  At this stage it will be deemed that you have started your course and that you are now on your programme of study.  At this point no refunds will be issued.

  • If you want to download or start your digital course content from our online learning platform within 14 days of  payment, you will have to give your consent to waive the 14-day cooling-off period.

  • If you don't give your consent, you won't be able to access or download your digital course content until the 14-day cooling-off period has ended.  No refund will be issued as this will be deemed as the course has been started.  

  • Pre-study course materials will be made available via our online learning platform prior to the practical part of the course and must be completed prior to attendance.  

  • Once a course/s has been accessed in our Online Classroom prior to an practical days at the Olive Training Centre it is deemed that the         student is now active on an individual programme of study working towards a course completion objective.   This means that you have         started your course and that you cannot cancel your course at this stage or at any future date.  

  • Courses cancelled within 7 days of the practical course start date will incur an admin fee of 50% of the total course fee.

  • A learner may request a transfer of their practical course start day within 14 days of their original booked date. The request must be made via email and requests to transfer can only be made once on any particular course.

  • Olive Training is unable to offer refunds if you fail to attend or cancel a confirmed session or training day once the course has started.   It is the student’s responsibility to inform the centre that they cannot attend.  All rebooked sessions will be charged at £150 per day.   

  • In the event of a genuine reason for changing a training date such as acute illness, medical appointment, family bereavement then Olive Training may consider a one time transfer request if proof of circumstances can be presented and is at the discretion of Olive Training.

  • Learner Profile & Booking forms must be signed and returned to Olive Training before commencement of course in person or online.   All       bookings must be processed via email.  Bookings received by email will be classed as a contractual agreement to all Terms and Conditions     of Olive Training.

  • It is the students responsibility to read the terms and conditions of service.

  • Any medical conditions suffered by the student need to be disclosed at the time of booking.  All conditions will be discussed prior to booking to ensure that the student can complete their course in a successful manner. 

  • Course timings are as set in the course outline as advertised, these cannot be modified.  Guided learning hours include those utilised           online as part of a blended course.     

  • In the unlikely event of Olive Training having to cancel a course date prior to its start date we will offer alternative course dates or offer a full refund.

  • In the unlikely event of Olive Training having to cancel any course training dates due to staff sickness or other reason then the booking will be transferred to the next available date.

  • Olive Training cannot be held responsible for any costs or loss of earnings due to course cancellation.

  • Olive Training reserves the right to decline applications.

  • Any requirement for pre-requisite ie. age, prior learning, etc must be substantiated before the commencement of the course.  These are dealt with on an individual basis in line with regulations from the awarding body. 

  • All course information and prices are correct at the time of print; however, details may be subject to change.

  • If a course kit, equipment or tools and/or uniform are required then students must obtain these before the commencement of the course.

  • All agreed training days must be successfully attended and completed in order to certificate.   Where the student has completed the training course and has completed all related evidence to a successful conclusion early - the internal quality assurance will check and moderate the evidence and the course may in some cases classed as complete.   In this case the course fee remains the same and no partial refund can be claimed. 

  • Courses must be accessed within a three week period of full payment and completed within a one year time frame.   Requests may be made to extend the study period in the event of unforeseen circumstances.   Olive Training will look at and consider each circumstance individually.  Please note administration fees may be incurred, and any costs charged by the Awarding Body will be passed on to the student.



Course & Workshop Commitment


  • There is a mandatory requirement on Olive Training Courses & some Workshops to participate in hands-on practical applications which          involves both receiving and carrying out treatments on other learners and clients/models. This is in line with awarding body requirements.

  • Full participation is expected in all sessions.

  • External Verifiers (EQA) are appointed by the Awarding Body VTCT and/or QUALIFI and will usually visit the college twice a year to ensure that the college    complies with the appropriate standards on certificated courses and to complete quality assurance documentation. Please note that the VTCT and/or QUALIFI EQAs can request that you attend to carry out an assessment and/or submit your Portfolio of Evidence for inspection. Failure to attend in this instance may delay your qualifications and the EQA will still require you to attend at a later date. This may disrupt your certification so attendance is paramount.  No charge is made for this event.

  • Olive Training reserves the right to alter course & workshop content and/or trainer.

  • Olive Training reserves the right to remove students for plagiarism, cheating in assessments/exams, using threatening or disruptive          behaviour; this includes damage or theft of equipment, products and premises. This will result in the loss of all course/workshop fees paid.

  • Students must adhere to the Olive Training Code of Practice and Salon Etiquette including dress code at all times.

  • In the event of failure or outstanding assessment/test or assignment at the end of your certificated course Olive Training will assign you one free opportunity/date to complete. Therefore, after additional review/assessment dates will incur an additional charge of £75 per half day.

  • The Course fee allows for three attempts of each test set by the Awarding Body associated with your programme, after which the awarding body will charge an additional £15 for each of the next three attempts which have to be sat at Olive Training. This cost will be passed on to the student and must be paid prior to us booking the exam/test.   Therefore, it is important to ensure that you have completed all of your study and revision prior to taking these tests.    

  • Olive Training will support you fully and make reasonable adjustments in the most effective form available if you disclose a need for learning support.  Please contact us to discuss your needs.

  • All work and course evidence must be in place with a portfolio of evidence and produced prior to certificates being claimed.

General Data Protection Regulation (GDPR)


  • Olive Training will not share any personal information of students, models or clients with any third party other than required by the         awarding body for the purposes of registration, assessment and certification.

  • To see our Privacy Policy please click here




  • For our Corona Virus (COVID-19) Policy please visit

  • Due to health and safety constraints including safeguarding of clients Olive Training cannot allow student friends or family on the premises   during any part of the training course including at times of assessment.  In extenuating circumstances where support is required from a         third person then an application can be made at the time of booking to Olive Training to accommodate this.  Olive Training will look at         each case sympathetically but our decision is final.

  • Mobile phones must be turned off or turned to silent during lesson time.

  • No allowance for lateness or absenteeism is made on our courses.   If you are late you will need to catch up in your own time on any theory or assignment work.  Please see above for information on additional charges if you need to complete after  your course has finished. If you fail to attend without informing us you will lose that day of training and charges will apply if you wish to rebook.

  • As part of the Quality Assurance Policy all students will have the opportunity to evaluate and give feedback on their course/workshop.

  • Olive Training in line with RWE (Real Working Environment) and Awarding Body standards will provide models and clients for the         purposes of training and assessments unless this has been identified in the course information.  Students will not be allowed to carry out       assessments on family and friends without permission of the tutor in the first instance.

  • All assessments are carried out in a RWE (Real Working Environment) situation.

  • Olive Training will post out certificates by recorded delivery at no extra cost to the student.  Portfolios will be sent by recorded delivery/carrier once the moderation stage has been completed to the address given by the student and once postage has been paid.  Any items returned to Olive Training due to a failed delivery which is not the fault of Olive Training will incur further charges if the student wishes the items to be reposted.  Students may make arrangements to collect items by contacting the centre or must respond to Portfolio Retrieval notifications.  

  • Olive Training cannot be held responsible for the destruction of portfolios after the deadline date for portfolio retrieval.    

  • We would remind students that until certification from VTCT and/or QUALIFI is confirmed (and PROFESSIONAL BEAUTY DIRECT) Olive Training cannot confirm achievement of the qualification.  Therefore,  Olive Training cannot be held responsible for any action of the individual who commercially undertakes treatments whilst awaiting  notification of this achievement.  We would also respectfully inform learners that they are unlikely to be covered by insurance during this period and it is advisable to refrain from adding any service until fully qualified.

  • The internal moderation process may take up to three weeks.

  • Where VTCT and/or QUALIFI accredited courses have been undertaken certification may take up to six weeks at certain times of the year.  Olive training cannot be responsible for delays by VTCT and/or QUALIFI ( and PROFESSIONAL BEAUTY DIRECT) in issuing registrations or certification.  

  • Olive Training does not write to insurance companies on behalf of the student in any case or situation.

  • The name "Olive Training" cannot be used for any purposes without prior written permission.  Please contact us for an application.

  • Students (Existing and Past) wishing to enter competitions under "student category" using the Olive Training name should seek approval  prior to the entry application.

  • Olive Training cannot be held responsible for any additional charges imposed by VTCT and/or QUALIFI awarding bodies.


  • Olive Training course/workshop notes, handouts, resources and photographs are designed for student use only. No part of any publication   given may be reproduced, copied, duplicated, shared or used for any purpose or given to a third party without the prior permission of Olive Training, Warminster. 

  • Educators and academies using our training services including those online and centre based do not have permission to use any resource package. This is a serious breach of copyright and Olive Training will take legal action if they find any resource being used without permission.   

  • In the interests of safeguarding, no videoing or recording of lessons is allowed by students, models or clients; this includes taking pictures       on cameras or mobile phones.  In some cases, Olive Training staff will allow photographs to be take of the students own work under the         supervision of the tutor such as in makeup courses or nail courses.

  • Videos or photographs taken by Olive Training during courses/workshops for portfolio evidence may also be used to showcase student’s         work for marketing purposes by Olive Training.  Where possible students may be given a small selection of this material at the end of their    course/workshop.  Olive Training reserves all rights to this material and should the student wish to use the material for any purpose then      authorisation must be sought from Olive Training in writing.  Where a student/client/model is classed as a minor (under 16 years) Olive         Training will obtain parental/guardian consent for photographic evidence.  All students/clients/models will be required to sign a Model         Release Form/Photographic consent form as part of the booking and induction process.


House Keeping

  • Olive Training observes a strict “No Smoking or vaping” Policy on its premises. Smoking or vaping is only allowed in the dedicated area.

  • We cannot accept responsibility for any personal valuables or possessions which go missing or are damaged at our training venue.

  • Students are asked to act responsibly whilst attending Olive Training and adhere to all Health and Safety information.   

  • In the event of damage to property, equipment or facilities caused by negligent actions by students, clients or visitors Olive Training        reserve the right to seek costs relating to repair or replacement of said damage.  

  • Olive Training expects students to conduct themselves in a professional manner when attending sessions at our centre.  Olive Training does not tolerate any type of negative behaviour in any shape or form (bullying, harassment, rudeness or intimidation).  Negative behaviour will be in breach of our terms and conditions and may result in removal or suspension from the course.

  • All students must complete an Induction session online prior to attending their course.   


Please note : These terms and conditions are subject to change.  Date : 24/05/2023

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