Terms and Conditions


Please read these terms and conditions carefully before booking your place on an Olive Training, Beauty, Media Makeup, Hairstyling or Complementary Course and Workshops


Booking Courses & Workshops

·        For our Corona Virus (COVID-19) Policy please visit https://www.olivetraining.co.uk/covid-19-coronavirus-statement

·        Where a Course booking is made payment in full or a non returnable booking fee must be made within 48 hours.

·        Where a workshop booking is made payment must be made in full.

·        Non returnable booking fees must be paid by BACs.

·        The final balance must be made no later than 14 days prior to the course start date.

·        Once payment has been made in full, confirmation will be sent via email to the student.

·        In the case of some courses being over £1500 then there is an option to pay via a payment plan.  (Please ask for details).  Initially a non 

         refundable booking fee is required with PAYG payments made prior to each session.  Payment must be made the day before (24hrs)

         training via BACs transfer or card payment at the centre on the session/training day.   All sessions/training days in a payment plan must

         be paid including in the event where a student/learner has decided not to attend or has made the decision to leave early.   

·        Fees must be paid if full before certificates are claimed from the awarding body.

·        All work and course evidence must be in place and produced prior to certificates being claimed.

·        Cancellations of a course received up to 7 days before the start date will be subject to a cancellation fee of 20% of the course fees minus the

          booking fee.

·        Olive Training is unable to offer refunds if you fail to attend or cancel a confirmed course, session or training day once the course has


·        Once a course/s has been accessed in our Online Classroom prior to a practical day at the Olive Training Centre it is deemed that the

         student is now active on an individual programme of study working towards a course completion objective.   This means that you have

         started your course and that you cannot cancel your course at this stage or in the at any future date.  Full course fees will be due.

·        In the event of a genuine reason of changing a training date such as medical, family bereavement, self isolating due to corona virus

         infection, then Olive Training may consider a transfer request. (Proof of circumstances may be required).   In the event of other reasons for

         changing a practical date the student which will incur an administration fee of £25.00 per day. 

·        Course timings are as set in the course outline as advertised, these cannot be modified.  Guided learning hours include those utilised

          online as part of a blended course.     

·        In the unlikely event of Olive Training having to cancel a course prior to its start date we will offer alternative course dates or offer a full


·        Olive Training cannot be held responsible for any costs or loss of earnings due to course cancellation.

·        Olive Training reserves the right to decline applications.

·        Any requirement for pre-requisite ie. age, prior learning, etc must be substantiated before the commencement of the course.

·        All course information and prices are correct at the time of print; however, details may be subject to change.

·        If a course kit, equipment or tools and/or uniform are required then students must obtain these before the commencement of the course.

·        Learner Profile & Booking forms must be signed and returned to Olive Training before commencement of course in person or online.   All

         bookings must be processed via email.  Bookings received by email will be classed as a contractual agreement to all Terms and Conditions

          of Olive Training.

·        All agreed training days must be successfully attended and completed in order to certificate.   

·        When dates are offered at initial student enquiry Olive Training will hold these for 48 hours, after which time these are released as open for

         booking to all potential students.  


Course & Workshop Commitment


·        There is a mandatory requirement on Olive Training Courses & some Workshops to participate in hands-on practical applications which

         involves both receiving and carrying out treatments on other learners and clients/models. This is in line with awarding body requirements.

         Full participation is expected.

·        External Verifiers (EQA) are appointed by the Awarding Body and will usually visit the college twice a year to ensure that the college 

         complies with the appropriate standards on certificated courses. The EV can request that you attend to carry out an assessment and/or

         submit your Portfolio of Evidence for inspection. Failure to attend in this instance may delay your qualifications and the EV will still

         require you to attend at a later date. No charge is made for this event.

·        Olive Training reserves the right to alter course & workshop content and/or trainer.

·        Olive Training reserves the right to remove students for plagiarism, cheating in assessments/exams, using threatening or disruptive 

         behaviour; this includes damage or theft of equipment, products and premises. This will result in the loss of all course/workshop fees paid.

·        Students must adhere to the Olive Training Code of Practice and Salon Etiquette including dress code at all times.

·        In the event of failure or outstanding assessment/test or assignment at the end of your certificated course Olive Training will assign you

         one free opportunity/date to complete. Therefore after additional review/assessment dates will incur an additional charge of £60 per half


·        Olive Training will support you fully in the most effective form available if you disclose a need for learning support.  Please contact us to

         discuss your needs.


General Data Protection Regulation (GDPR)


·        Olive Training will not share any personal information of students, models or clients with any third party other than required by the

         awarding body for the purposes of registration, assessment and certification.

·        To see our Privacy Policy please click here  https://www.olivetraining.co.uk/privacy-policy




·        For our Corona Virus (COVID-19) Policy please visit https://www.olivetraining.co.uk/covid-19-coronavirus-statement

·        Due to health and safety constraints including safeguarding of clients Olive Training cannot allow student friends or family on the premises

         during any part of the training course including at times of assessment.  In extenuating circumstances where support is required from a

         third person then an application can be made at the time of booking to Olive Training to accommodate this.  Olive Training’s will look at

         each case sympathetically but our decision is final.

·        Mobile phones must be turned off or turned to silent during lesson time.

·        No allowance for lateness or absenteeism is made on our courses.

·        As part of the Quality Assurance Policy all students will have the opportunity to evaluate and give feedback on their course/workshop.

·        Olive Training course/workshop notes, handouts, resources and photographs are designed for student use only. No part of any publication

         given may be reproduced, used for any purpose or given to a third party without the prior permission of Olive Training, Warminster.

·        In the interests of safeguarding, no videoing or recording of lessons is allowed by students, models or clients; this includes taking pictures

         on cameras or mobile phones.  In some cases Olive Training staff will allow photographs to be take of the students own work under the

         supervision of the tutor such as in makeup courses.

·        Videos or photographs taken by Olive Training during courses/workshops for portfolio evidence may also be used to showcase student’s

         work for marketing purposes by Olive Training.  Where possible students may be given a small selection of this material at the end of their

         course/workshop.  Olive Training reserves all rights to this material and should the student wish to use the material for any purpose then

         authorisation must be sought from Olive Training in writing.  Where a student/client/model is classed as a minor (under 16 years) Olive

         Training will obtain parental/guardian consent for photographic evidence.  All students/clients/models will be required to sign a Model

         Release Form/Photographic consent form as part of the booking and induction process.

·        Olive Training in line with RWE (Real Working Environment) and Awarding Body standards will provide models and clients for the

         purposes of training and assessments unless this has been identified in the course information.  Students will not be allowed to carry out

         assessments on family and friends without permission of the tutor in the first instance.

·        All assessments are carried out in a RWE (Real Working Environment) situation.

·        Olive Training will post out certificates and portfolios by recorded delivery/carrier once moderation stage has been completed to the 

         address given by the student.   Any items returned to Olive Training due to a failed delivery which is not the fault of Olive Training will

         incur further charges if the student wishes the items to be reposted.  Students may make arrangements to collect items by contacting the

         centre or must respond to Portfolio Retrieval notifications.  

·        Olive Training cannot be held responsible for the destruction of portfolios after the deadline date for portfolio retrieval.    

·        We would remind students that until certification from VTCT Olive Training cannot confirm achievement of the qualification.  Therefore

         Olive Training cannot be held responsible for any action of the individual who commercially undertakes treatments whilst awaiting 

         notification of this achievement.  We would also respectfully inform learners that they are unlikely to be covered by insurance during this

         period and it is advisable to refrain from adding any service until fully qualified.

·        The internal moderation process may take up to two weeks.

·        Where VTCT accredited courses have been undertaken certification may take up to six weeks at certain times of the year.  Olive training

         cannot be responsible for delays by VTCT in issuing registrations or certification.  

·        Olive Training does not write to insurance companies on behalf of the student in any case or situation.

·        The name "Olive Training" cannot be used for any purposes without prior written permission.  Please contact us for an application.


House Keeping

·        Olive Training observes a strict “No Smoking or vaping” Policy on its premises. Smoking or vaping is only allowed in the dedicated area.

·        We cannot accept responsibility for any personal valuables or possessions which go missing or are damaged at our training venue.

·        Students are asked to act responsibly whilst attending Olive Training and adhere to all Health and Safety information.

·        In the event of damage to property, equipment or facilities caused by negligent actions by students, clients or visitors,  Olive Training

         reserve the right to seek costs relating to repair or replacement of said damage.      


Please note : These terms and conditions are subject to change.

Updated 11/11/2020     12.44pm