Terms and Conditions


Please read these terms and conditions carefully before booking your place on an Olive Training, Beauty, Media Makeup, Hairstyling or Complementary Course and Workshops


Booking Courses & Workshops

·        For our Corona Virus (COVID-19) Policy please visit https://www.olivetraining.co.uk/covid-19-coronavirus-statement

·        Where a Course booking is made payment in full or a non returnable booking fee must be made within 48 hours.

·        Where a workshop booking is made payment must be made in full.

·        Non returnable booking fees must be paid by BACs.

·        The final balance must be made no later than 14 days prior to the course start date.

·        Once payment has been made in full, confirmation will be sent via email to the student.

·        In the case of some courses being over £1500 then there is an option to pay via a payment plan.  (Please ask for details).  Initially a non refundable booking fee is

          required with PAYG payments made prior to each session.  Payment must be made the day before (24hrs) training via BACs transfer or card payment at the

          centre on the session/training day.  All sessions/training days in a payment plan must be paid including in the event where a student/learner has decided not to

          attend or has made the decision to leave early.   

·        Fees must be paid if full before certificates are claimed from the awarding body.

·        All work and course evidence must be in place and produced prior to certificates being claimed.

·        Cancellations of a course received up to 7 days before the start date will be subject to a cancellation fee of 20% of the course fees minus the booking fee.  

·        Olive Training is unable to offer refunds if you fail to attend or cancel a confirmed course, session or training day once the course has started.

·        Once a course/s has been accessed in our Online Classroom prior to a practical day at the Olive Training Centre it is deemed that the student is now active on an

          individual programme of study working towards a course completion objective.   This means that you have started your course and that you cannot cancel your

          course at this stage or in the at any future date.  Full course fees will be due.

·        In the event of a genuine reason of changing a training date such as medical, family bereavement, self isolating due to corona virus infection, then Olive Training

          may consider a transfer request. (Proof of circumstances may be required).   In the event of other reasons for changing a practical date the student which will

          incur an administration fee of £25.00 per day. 

·        In the unlikely event of Olive Training having to cancel a course prior to its start date we will offer alternative course dates or offer a full refund.

·        Olive Training cannot be held responsible for any costs or loss of earnings due to course cancellation.

·        Olive Training reserves the right to decline applications.

·        Any requirement for pre-requisite ie. age, prior learning, etc must be substantiated before the commencement of the course.

·        All course information and prices are correct at the time of print; however, details may be subject to change.

·        If a course kit, equipment or tools and/or uniform are required then students must obtain these before the commencement of the course.

·        Learner Profile & Booking forms must be signed and returned to Olive Training before commencement of course in person or online.   All bookings must be 

         processed via email.  Bookings received by email will be classed as a contractual agreement to all Terms and Conditions of Olive Training.

·        All agreed training days must be successfully attended and completed in order to certificate.   

·        When dates are offered at initial student enquiry Olive Training will hold these for 48 hours, after which time these are released as open for booking to all

         potential students.  


Course & Workshop Commitment


·        There is a mandatory requirement on Olive Training Courses & some Workshops to participate in hands-on practical applications which involves both receiving

          and carrying out treatments on other learners and clients/models. This is in line with awarding body requirements.  Full participation is expected.

·        External Verifiers (EQA) are appointed by the Awarding Body and will usually visit the college twice a year to ensure that the college complies with the

          appropriate standards on certificated courses. The EV can request that you attend to carry out an assessment and/or submit your Portfolio of Evidence for

          inspection. Failure to attend in this instance may delay your qualifications and the EV will still require you to attend at a later date. No charge is made for this


·        Olive Training reserves the right to alter course & workshop content and/or trainer.

·        Olive Training reserves the right to remove students for plagiarism, cheating in assessments/exams, using threatening or disruptive behaviour; this includes

         damage or theft of equipment, products and premises. This will result in the loss of all course/workshop fees paid.

·        Students must adhere to the Olive Training Code of Practice and Salon Etiquette including dress code at all times.

·        In the event of failure or outstanding assessment/test or assignment at the end of your certificated course Olive Training will assign you one free

          opportunity/date to complete. Therefore after additional review/assessment dates will incur an additional charge of £60 per half day.

·        Olive Training will support you fully in the most effective form available if you disclose a need for learning support.  Please contact us to discuss your needs.


General Data Protection Regulation (GDPR)


·        Olive Training will not share any personal information of students, models or clients with any third party other than required by the awarding body for the

          purposes of registration, assessment and certification.

·        To see our Privacy Policy please click here  https://www.olivetraining.co.uk/privacy-policy




·        For our Corona Virus (COVID-19) Policy please visit https://www.olivetraining.co.uk/covid-19-coronavirus-statement

·        Due to health and safety constraints including safeguarding of clients Olive Training cannot allow student friends or family on the premises during any part of the

         training course including at times of assessment.  In extenuating circumstances where support is required from a third person then an application can be made at

         the time of booking to Olive Training to accommodate this.  Olive Training’s will look at each case sympathetically but our decision is final.

·        Mobile phones must be turned off or turned to silent during lesson time.

·        No allowance for lateness or absenteeism is made on our courses.

·        As part of the Quality Assurance Policy all students will have the opportunity to evaluate and give feedback on their course/workshop.

·        Olive Training course/workshop notes, handouts, resources and photographs are designed for student use only. No part of any publication given may be 

         reproduced, used for any purpose or given to a third party without the prior permission of Olive Training, Warminster.

·        In the interests of safeguarding, no videoing or recording of lessons is allowed by students, models or clients; this includes taking pictures on cameras or mobile

         phones.  In some cases Olive Training staff will allow photographs to be take of the students own work under the supervision of the tutor such as in makeup


·        Videos or photographs taken by Olive Training during courses/workshops for portfolio evidence may also be used to showcase student’s work for marketing

         purposes by Olive Training.  Where possible students may be given a small selection of this material at the end of their course/workshop.  Olive Training reserves

         all rights to this material and should the student wish to use the material for any purpose then authorisation must be sought from Olive Training in writing.

         Where a student/client/model is classed as a minor (under 16 years) Olive Training will obtain parental/guardian consent for photographic evidence.  All 

         students/clients/models will be required to sign a Model Release Form/Photographic consent form as part of the consultation and induction process.

·        Olive Training in line with RWE (Real Working Environment) and Awarding Body standards will provide models and clients for the purposes of training and

         assessments unless this has been identified in the course information.  Students will not be allowed to carry out assessments on family and friends without 

         permission of the tutor in the first instance.

·        All assessments are carried out in a RWE (Real Working Environment) situation.

·        Olive Training will post out certificates and portfolios by recorded delivery/carrier once moderation stage has been completed to the address given by the

         student.   Any items returned to Olive Training due to a failed delivery which is not the fault of Olive Training will incur further charges if the student wishes the

         items to be reposted.  Students may make arrangements to collect items by contacting the centre or must respond to Portfolio Retrieval notifications.  

·        Olive Training cannot be held responsible for the destruction of portfolios after the deadline date for portfolio retrieval.    

·        We would remind students that until certification from VTCT Olive Training cannot confirm achievement of the qualification.  Therefore Olive Training cannot be

         held responsible for any action of the individual who commercially undertakes treatments whilst awaiting notification of this achievement.  We would also 

         respectfully inform learners that they are unlikely to be covered by insurance during this period and it is advisable to refrain from adding any service until fully


·        The internal moderation process may take up to two weeks.

·        Where VTCT accredited courses have been undertaken certification may take up to six weeks at certain times of the year.  Olive training cannot be responsible for

         delays by VTCT in issuing registrations or certification.  

·        Olive Training does not write to insurance companies on behalf of the student in any case or situation.

·        The name "Olive Training" cannot be used for any purposes without prior written permission.  Please contact us for an application.


House Keeping

·        Olive Training observes a strict “No Smoking or vaping” Policy on its premises. Smoking or vaping is only allowed in the dedicated area.

·        We cannot accept responsibility for any personal valuables or possessions which go missing or are damaged at our training venue.

·        Students are asked to act responsibly whilst attending Olive Training and adhere to all Health and Safety information.

·        In the event of damage to property, equipment or facilities caused by negligent actions by students, clients or visitors,  Olive Training reserve the right to seek

          costs relating to repair or replacement of said damage.      


Please note : These terms and conditions are subject to change.

Updated 11/11/2020     12.44pm

What our students say

 ​"Thank you for being a fantastic tutor and giving me the support I have needed. You have been an inspiration to me" 

                          Elaine - Level 3 Beauty Therapy


Olive Training

181 Tytherington


Wiltshire, UK

BA12 7AE

01985 840093


 ©  Olive Training Centre. 

All Rights Reserved.  No reproduction, in whole or in part without written permission. 

All Images are the property of Olive Training.    


Monday By appointment

Tuesday 9am-5pm

Wednesday 9am-5pm

Thursday 9am-5pm
Friday 9am-5pm
Saturday  By appointment

Sunday By appointment

  • Facebook Square
  • Twitter App Icon
  • LinkedIn Classic
  • Instagram App Icon